CineHouse Cinema Privacy Policy

CineHouse Cinema (“CineHouse,” “we,” “us,” or “our”) values the trust you place in us and is committed to safeguarding your personal information. This Privacy Policy explains, in plain terms, what data we gather about you, how and why we use it, who we may share it with, and the choices and rights available to you. It applies whenever you visit cinehousecinema.com, use our mobile applications, book tickets, join our loyalty program, or otherwise interact with our cinemas and services (together, the “Services”).

By browsing our website, using our apps, or booking with us, you acknowledge that you have read and understood this Policy and agree to the collection, use, and disclosure of your information as described here. If any part of this Policy is unacceptable to you, please refrain from using our Services. This Policy forms part of, and should be read alongside, our Terms and Conditions.

1. Scope of this Policy

This Policy covers personal data we collect through the following interactions:

Creating an account or registering on our website or mobile app
Purchasing tickets, concessions, gift cards, or other products, whether online, in-app, or at the box office
Joining or participating in our loyalty, rewards, or membership programs
Entering competitions, promotions, sweepstakes, or surveys we run
Subscribing to newsletters or marketing communications
Browsing our website or app, including through cookies and similar technologies
Contacting our customer service team or interacting with us on social media

2. Information We Collect

2.1 Account and Registration Details

When you create an account with us, we collect information such as your full name, email address, mobile number, gender, nationality, and general location. Some of this information is required to set up your account; other details help us tailor your experience.

2.2 Booking and Transaction Details

When you reserve tickets or purchase products through our website, app, or box office, we record details of the transaction, including the film selected, number and type of tickets, the cinema location, the amount charged, and the date and time of the visit.

2.3 Payment Information

Card and payment details are processed through a secure, encrypted (SSL) connection with our payment providers. CineHouse does not store full credit or debit card numbers on our own servers or databases.

2.4 Identifying Information

Depending on how you interact with us, we may also collect:

Your first and last name
Phone number and other contact details
Postal or billing address, including postal code
Date of birth and demographic details
Feedback, survey responses, and opinions you share about our Services
Anonymous browsing and traffic data collected automatically when you visit our website or app

2.5 Loyalty and Membership Information

If you join a CineHouse loyalty or rewards program, we collect the details needed to enrol you, such as your name, date of birth, and contact information, along with records of the points, vouchers, and rewards you earn and redeem, and the promotions or experiences you engage with.

2.6 Device and Online Usage Information

When you use our website, app, or connect to Wi-Fi at our locations, we may automatically collect technical data such as your IP address, browser type, device make and model, operating system, approximate geolocation, and information about the pages you view, links you click, and how you navigate our platforms.

2.7 Information From Other Sources

We may supplement the information you give us with data obtained from other sources, such as marketing partners, publicly available registers, or online media channels. This helps us keep our records accurate and better understand how our Services are used.

2.8 Information You Provide Directly

If you contact our customer service team, take part in a survey or promotion, or interact with us on social media, we collect whatever information you choose to share with us in that exchange, including call recordings or written correspondence where applicable.

3. How We Use Your Information

We use the personal data described above for the following purposes:

To process ticket bookings, purchases, refunds, and payments, and to respond to related enquiries
To set up, manage, and verify your account and your access privileges on our platforms
To personalise your experience, including recommending films, offers, and content based on your preferences and past activity
To send you communications relevant to your interests, such as promotions, newsletters, and updates, by email, SMS, push notification, or other channels
To administer competitions, promotions, and loyalty program participation, and to track your entries and rewards
To manage advertising so you are not shown the same advert repeatedly and to measure the effectiveness of our marketing
To maintain, diagnose, and improve our website, app, and other systems
To detect, investigate, and prevent fraud, unauthorised activity, or breaches of our Terms and Conditions
To comply with legal obligations, respond to court orders or requests from law enforcement, and to establish or defend legal claims

4. Sharing Your Information

CineHouse does not sell or rent your personal information to third parties. We may, however, share your data in the following circumstances:

With trusted service providers who support our operations, such as payment processors, IT and hosting providers, marketing platforms, and analytics vendors, solely to the extent needed to perform their functions for us
With business or retail partners involved in fulfilling a purchase or promotion you have taken part in
With advertising and analytics partners, who may place cookies on our platforms to help us understand usage patterns and deliver relevant advertising
With regulators, courts, or law enforcement agencies where required by applicable law, subpoena, or legal process
With a successor organisation in the event of a merger, acquisition, restructuring, or sale of some or all of our business

Any third party we share data with is only permitted to use it for the specific purpose for which it was provided, and is expected to maintain the confidentiality and security of that information.

5. Data Security

We maintain physical, electronic, and administrative safeguards designed to protect your information from loss, misuse, unauthorised access, or alteration. Access to our servers and databases is restricted to authorised personnel who need the information to perform their duties.

While we work hard to protect your data, no transmission over the internet or method of electronic storage is completely secure. By using our Services, you acknowledge that CineHouse cannot guarantee absolute security and will not be liable for unauthorised access or disclosure resulting from circumstances beyond our reasonable control.

6. Data Retention

We retain your personal information for as long as necessary to manage your bookings, account, and loyalty membership, to personalise our Services to you, and to meet our legal and regulatory obligations. If you close or terminate your account, some information may remain in our archived records for a period afterward, as permitted by law.

7. Cookies and Similar Technologies

Our website and app use cookies, tags, pixels, and similar technologies to recognise you on return visits, remember your preferences (such as items in your cart), understand how our platforms are used, and deliver advertising that is more relevant to you.

Cookies also allow us to measure how effective our marketing campaigns are, for instance by indicating whether you have opened a promotional email or seen a particular advert. You can manage or disable cookies through your browser settings; please note that doing so may limit certain features, such as completing a booking or signing in to your account.

8. Social Media

CineHouse maintains pages and profiles on various social media platforms to engage with our customers. We may monitor comments and posts made about us on these channels to improve our Services. We are not responsible for content posted by others on these platforms, or for the privacy practices of the social media platforms themselves.

9. Aggregated and Anonymised Data

We may compile aggregated or anonymised statistics about our visitors and customers, such as the overall number of visitors, popular showtimes, or general purchasing trends. Because this information does not identify any individual, it is not treated as personal data and may be shared with partners or used freely to improve our Services and marketing.

10. Marketing Preferences

Providing personal information to us is voluntary, and you are not required to register an account to browse our website. You may opt in or out of promotional emails, SMS, and newsletters at any time through your account settings or by using the unsubscribe link included in our communications.

Please note that even if you opt out of marketing messages, we may still send you essential service-related communications, such as booking confirmations or updates to this Policy, which are considered part of maintaining your account with us.

11. Your Rights

Subject to applicable data protection law, you may have the right to:

Request a copy of the personal data we hold about you
Ask us to correct inaccurate or incomplete information
Request that we delete your personal data where there is no valid reason for us to keep it
Ask us to restrict or object to certain uses of your data, including for direct marketing
Withdraw any consent you previously gave us
Request your data in a portable, machine-readable format

To exercise any of these rights, please contact us using the details in Section 14. We may need to verify your identity before actioning your request, and while we will make every reasonable effort to comply, there may be circumstances in which we are unable to do so.

12. Third-Party Links

Our website and app may contain links to third-party websites that we do not own or control. We encourage you to review the privacy practices of any external site before providing your information, as we are not responsible for their content or policies.

13. Children’s Privacy

Our Services are not directed at children. Where a parent or legal guardian provides personal information on behalf of a child, for example when booking tickets for a family outing, we treat this as confirmation that the parent or guardian consents to our collection and use of that child's information in line with this Policy.

14. Contact Us

If you have questions about this Policy, would like to exercise any of your rights, or wish to raise a concern about how your personal data has been handled, please reach out to us at info@cinehousecinema.com. We aim to respond to all enquiries as promptly as possible.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. Any revisions will be posted on this page along with an updated effective date, and material changes will be communicated to registered users where appropriate. We encourage you to review this Policy periodically.

Last updated: October 2026